You can follow this article on Add an exclusion to Windows Security. If you are using the built-in Windows Defender and not any other third-party antivirus, please exclude the relevant folder from Windows Security. You may need to contact your Antivirus software vendor for specific instructions on how to set exclusions in their software. Start Kerio Connect and let it perform the initial update.Īdd an Antivirus exclusion for the mailserver folder in your Antivirus software.The Kerio Connect service on the target server must be stopped before copying the data to the bitdefender folder.The source server must not be running an update when you copy its virus definitions.This solution also applies to the cases where the server does not have a connection to the internet to update the Bitdefender definitions. If there is a problem with the initial update, you can copy the bitdefender folder from another installation on the same operating system.The example below is valid for Windows users: Windows: C:\Program Files\Kerio\MailServer See antivirus debug log for details.Īntivirus check of mail from to failed: Scan for viruses failed with error Status: c0000001.įull Admin (root) access to the Kerio Connect server is required.įollow the instructions based on the Antivirus software installed on your Kerio Connect server. The below entries are generated in the error logs: Antivirus Server error(0): Failed to scan for threats/viruses with Kerio Antivirus engine version/Signature count: plugin. Kerio Connect Antivirus may fail to initialize, download updates or scan for threats/viruses due to plugin issues, conflicts with other Antivirus software installed, blocked connection to the update servers, or SSL certificates not being verified.
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